HELP & SUPPORT

Frequently asked questions

Clear answers about delivery, warranty, payments, orders and shopping with BuyYourPhone.

When will my order be delivered?
Products are typically delivered within 24 to 48 hours after receiving the order. If an unexpected delay occurs, we will contact you.
What is the delivery charge on my order?
Delivery is currently free.
Do your products have a warranty?
All products include a one-year manufacturer warranty unless the product page states otherwise.
Do you have a privacy policy?
Yes. Read the full privacy policy from the information menu.
How can I contact support?
Use the contact form and include the relevant order or product details.
Are all phones new and original?
Products are listed with their condition and availability. Review the product page before ordering.
Can I cancel my order?
An order may be cancelled before payment or dispatch, subject to its current status.
Can I order from outside Pakistan?
BuyYourPhone currently accepts and ships orders within Pakistan.
Are there additional costs at checkout?
Any applicable charges are shown before the order is confirmed.
Can I buy a phone in instalments?
Instalment availability depends on the payment options shown during checkout.