Delivery & Returns
When will my order be delivered?
Our products are typically delivered within two time scales, either within 24 hours or 48 hours of receiving order. If any product is subject to an unexpected delay, you will be contacted and offered the choice of continuing with your order.
What is the delivery charge on my order?
The answer is none. We do not charge for delivery.
Will the products be delivered in my home?
Our Terms & Conditions state that an order will be delivered to the main entrance door of your home and office only.
Are there any delivery restrictions?
We will endeavour to deliver to your main entrance door providing you have advised us in advance of any anticipated problems such as restricted vehicular access, etc.
What do I do if your products are damaged on delivery?
The first procedure is to note any external packaging damaged on the delivery documentation before signing it. ALL OTHER DAMAGES TO PRODUCTS MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIVING THE DELIVERY.
We cannot be held responsible for any damages reported after 48 hours from accepting delivery. We will then arrange to collect the product as soon as possible.
Can I return a product if I don't like it?
Under the "Distance Selling Regulations" you have the right to cancel a purchase before delivery.