Frequently Asked Questions

When will my order be delivered?

Our products are typically delivered within two time scales, either 24 hours or 48 hours of receiving order. If any product is subject to an unexpected delay, you will be contacted and offered the choice of continuing with your order or a complete refund.

What is the delivery charge on my order?

None. We do not charge for delivery.

Do your products have a warranty?

All our products have a 1-year manufacturer's warranty as standard.

Do you have a privacy policy?

Our Privacy Policy is detailed on our website. Please click here to view it in full.

How can I contact you if I have a problem or complaint?

The quickest way to contact us is to use our contact form click here.

Are all your phones new and original?

All our phones, each one of them, which can be found on MobileShop page are new and original.

Is it possible for me to cancel my order and what would be the procedure of doing it?

Before customer pays for its phone order can be canceled in any moment.

Can I order and buy a phone from your web site from any country?

No, BuyYourPhone can only accept and ship orders in Pakistan.

Are there any additional costs other than those that I see when confirming the order?

There are no additional costs – in the cost of your order are automatically calculated all expenses and they are also clearly stated on your screen so you can see them when placing and confirming the order.

Can I buy the phone in installments?

BuyYourPhone does not have option for paying in installments nor is giving any kind of loans to its clients.

Why do you have different prices for different colors of same phone on your web site?

a. The purchase price of phones with different mask color is different, so automatically its selling price has to be different.

b. It is important to know that all these cell phones are identical to all other technical features - the only difference is color of the mask, which means that above-mentioned reasons are the only ones that are making the difference in the price.